# FAQ

<details>

<summary><strong>What is the min and max amount I can pay/transfer in a single tweet?</strong></summary>

Minimum: 0.1 SOL

Maxmium: 1000 SOL

*\*Please note you will need extra network fee in your Cool Pay wallet to cover the network fee.*

</details>

<details>

<summary><strong>I am a creator and fulfilled the request on X. Why do I receive a lesser amount than the one being funded?</strong></summary>

There is 5% platform's success fee being deducted from your receivable.

</details>

<details>

<summary><strong>Why do I receive a lesser amount upon refund?</strong></summary>

There is a fixed handling fee being taken by the platform to cover its transaction and administrative cost upon each refund. Fee schedule as below:\
\
Below 10 SOL: 0.05 SOL\
10-100 SOL: 0.1 SOL\
Above 100 SOL: 0.5 SOL

</details>

<details>

<summary><strong>I am a creator and got notified about being paid on X, how do I collect the payment?</strong></summary>

Simply connect your X on coolpay.bot and go to your user dashboard, where you will find am embedded wallet address with balance.&#x20;

Click "Withdraw" to send the fund to your personal address to transfer.

</details>

<details>

<summary><strong>I got an error message from @coolpaybot under my tweet. Where can I read more about the errors?</strong></summary>

Please have a look here [error-messages](https://cool-pay.gitbook.io/cool-pay-docs/v1/error-messages "mention")

</details>
